Privacy Policy

Information We Collect

Personal & Contact Information

• Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary usage preferences (e.g., bedroom wall stickers, living room decorative items, lavender aromatherapy) to recommend suitable products. This data is handled with strict confidentiality.
• Order-related Data: Product model, color, scent, customization needs (e.g., custom-sized wall stickers, personalized aromatherapy labels), and order notes. This data will be permanently deleted 12 months after order completion.
• Delivery Records (if applicable): Scheduled delivery time slots and special instructions (e.g., leave at front door) will be temporarily stored and deleted within 30 days after delivery completion.

Payment & Transaction Information

• All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
• Bulk Order Records: For interior design firms, boutique retailers, or event planners purchasing our products, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations.

Website & Usage Data

• Browsing Behavior: Product pages you viewed (e.g., macrame wall hangings, peel-and-stick wall stickers, essential oil aromatherapy diffusers), filter records (e.g., scent type, decor style, sticker material), and cookie data used to optimize website navigation and product recommendations.
• After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., wall sticker adhesion, aromatherapy scent longevity, decorative item durability) are collected to improve product quality and deleted 12 months after submission.

How We Use Your Information

• Order Fulfillment: Process payments, arrange secure shipping (with moisture-proof packaging for aromatherapy products), send order confirmations and tracking updates, and enclose product care guides (e.g., wall sticker application tips, aromatherapy storage instructions).
• Customer Service: Resolve after-sales issues (e.g., wall stickers peeling off, aromatherapy scent fading prematurely, decorative item damage), provide usage guidance, and answer questions about product compatibility.
• Personalized Recommendations: With your explicit consent, send new product alerts (e.g., seasonal decor collections, limited-edition aromatherapy scents) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
• Compliance Requirements: Retain necessary records to ensure all products meet U.S. CPSC (Consumer Product Safety Commission) standards (e.g., non-toxic adhesive for wall stickers, safe ingredients for aromatherapy products) and comply with federal/state retail laws.

Data Security Protection

• All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, customer service teams) can access limited, non-sensitive information.
• Third-party partners (logistics, payment processors) only receive the minimum data required to complete their services and must adhere to the same privacy standards as our store. We conduct regular audits to ensure compliance.

Your Data Rights (CCPA Compliance)

• Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
• Right to Correction: Update your contact details, scent preferences, or communication preferences via your website account or by calling our hotline.
• Right to Deletion: Request the permanent deletion of your personal data (except for records required by law) after order completion and resolution of any disputes.
• Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.